Since the day Sinovatio was established, providing customers with timely and high-quality service support has become Sinovatio’s basic tenet. The product quality and service reputation of Sinovatio is not only based on the advanced and reliable products we provide to our customers, but also depends on the company's technical strength and the wide range of quality services we provide to our customers to a large extent. Sinovatio has built a technically competent, multi-level technical support and customer service team, and experienced expert consultants which are strong in hardware systems, operating systems, network interconnection, database, software development and system integration, providing complete and reliable technical support at all stages in customer's project cycle.
On the basis of providing high-quality products, Sinovatio has established a high-quality technical service team: there are more than 100 technical service personnel in total, all got a bachelor degree or above, 70% of them have more than 3 years relevant work experience, many people got network, database, project management certification. In addition, in order to enable customers to utilize the company's products more fully and familiarly, Sinovatio also provide a technically excellent after-sales training team to guarantee training and technical communication services.
Sinovatio has established a strict customer service process system: establish project files and conduct regular inspection services for all projects; Sinovatio Customer Service Center provides customers with 7*24 hours technical support services, after receiving customer service requirements, Sinovatio will respond to customer service within 10 minutes; if remote support cannot solve customer’s problem, the service staff of the nearby office will be arranged to arrive at the site by the fastest transportation to provide technical support services and archive the on-site service report into project file to guarantee the smooth operation of customer’s projects.
In the past ten years, Sinovatio has accumulated rich experience in technical services and technical support in project implementation. By the end of 2017, Sinovatio’s technical service team has finished the implementation of thousands of project contracts. In recent years, it has completed the installation, debugging, developing, maintenance and training for the contract amount which adds up to hundreds of millions RMB. Sinovatio's customer technical services will try its best to protect the customer's investment and ensure the success of the customer's business.
In order to improve the ability of maintenance personnel to troubleshoot and guide customers to independently eliminate project-related faults, in the on-site project execution and project maintenance service phase, Sinovatio will provide various training and seminars related to routine maintenance of the project according to the actual situation of the customer, including on-site training, short-term training, maintenance seminars and other services; training content includes computer basic knowledge, network knowledge, product knowledge of Sinovatio equipment.
The basic goal of the Sinovatio technical service is to make customers satisfied.
Provide customers with timely、high quality service support
Make customers satisfied
We will continue to provide customers with information system knowledge, computer network technology and technical advice to enable customers to succeed in a competitive environment.
We strive to satisfy our customers and consistently believe that customer satisfaction is far more important than business competition.
For the sake of customers, dedicated to customer service
Address：No.888, Zhengfang Rd., Jiangning District, Nanjing, P.R. China